by Ian Smith | Sep 11, 2024 | Gen AI
From Devotion to Disillusionment: Why People Are Removing Their Salesforce Tattoos—and What SaaS Giants Need to Learn A Love Affair with Salesforce and Dreamforce 2018 In the fall of 2018, I found myself amidst the electrifying energy of Dreamforce, Salesforce’s...
by Ben Lowe | Aug 16, 2024 | Gen AI
The AI “Bubble” and Why It’s Built to Last: Lessons from Blockchain’s Rise and Fall Artificial Intelligence (AI) has swiftly become the buzzword of our time, much like blockchain was just a few years ago. With billions of pounds flowing into AI...
by Ian Smith | Jul 19, 2024 | Gen AI
In today’s dynamic business landscape, engaged customers are invaluable assets, even if the engagement begins with a negative context such as a complaint or query. These interactions, often viewed as liabilities, present unique opportunities to build trust,...
